Jefferson County Health Center in Fairfield has earned 5-star ratings in both Nursing Communication and Environmental Cleanliness through the Centers for Medicare and Medicaid Services Hospital Compare patient experience ratings, the hospital announced.
The ratings are based on patient feedback collected through the Hospital Consumer Assessment of Healthcare Providers and Systems survey, a nationally standardized tool that measures patients’ perspectives on their hospital care experience. CMS star ratings are publicly reported on the CMS Care Compare website and are designed to help patients make informed decisions about their healthcare.
The 5-star Nursing Communication rating recognizes the care and communication patients received from JCHC nurses during their hospital stay, including how carefully nurses listened, how clearly they explained information, and the respect shown to patients and families. The 5-star Environmental Cleanliness rating reflects patient feedback on the cleanliness and comfort of the hospital environment — and marks the second consecutive year JCHC has earned that recognition.
Chief Nursing Officer Jacque Bookin-Nosbisch credited the hospital’s staff for the achievement. “We are incredibly proud of our staff for achieving these 5-star ratings,” she said. “These recognitions reflect the compassion, teamwork, and dedication our employees bring to patient care every single day. Receiving a second consecutive 5-star rating for cleanliness and earning 5 stars for nursing communication speaks volumes about the experience our patients receive at JCHC and the commitment our teams have to creating a safe, welcoming, and compassionate environment.”
